PRIVACY POLICY
We are devoted to preserving your personal information and take the privacy of our users very seriously. This policy describes the kinds of data we gather, how we use it, and the security measures we put in place. You agree to the collection and use of your information in line with this policy if you use our website or services. Please get in touch with us if you have any queries or worries regarding our privacy practices.
SECTION A
- COLLECTING PERSONAL INFORMATION
We gather specific data about your device, how you interact with the site, and data required to handle your purchases when you visit the site. If you get in touch with via customer service, we might additionally gather more information. Any information that can be used to specifically identify an individual is referred to in this privacy statement as “personal information,” which includes the data listed below. For further details on the kinds of personal data we gather and why, see the list below.
- DEVICE INFORMATION
Web browser version, IP address, time zone, cookie information, which site or product you are viewing, search terms, and website interaction are a few examples of the personal information that may be collected.
The purpose of the collection is to correctly load the website for you and to analyze how visitors use it so that we may make improvements to the website.
Source of collection: automatically collected by cookies, log files, web beacons, tags, or pixels when you visit our site.
- ORDER INFORMATION
Name, shipping and billing addresses, payment information, email and phone numbers are a few examples of the kind of personal information that may be gathered.
In order to fulfil our contract with you, we must deliver the goods or services you ordered. We also need to process your payment information, coordinate shipping, send you invoices and/or order confirmations, communicate with you, check our orders for risk or fraud, and in accordance with your preferences, send you information or advertisements about our goods and services.
- CUSTOMER-SERVICE INFORMATION
Name, billing address, shipping address, payment information, email address, and phone number are examples of personal information collected.
SECTION B
To assist us in offering our services and carrying out the agreements we have with you, as previously mentioned, we share your personal information with service providers. For instance, JouwWeb powers our online shop.
We might divulge your personal data in order to abide by the rules and laws in force, to react to a subpoena, search warrant, or other legitimate request for information we receive, or in order to defend our rights.
- BEHAVIORAL ADVERTISING
As previously mentioned, we utilize your personal information to send you marketing communications or adverts that are specifically tailored to your interests. As an illustration, we employ Google Analytics to better comprehend how visitors interact with the website. Here is more information on how Google uses your personal information. Here, you can also disable Google Analytics.
With our advertising partners, we exchange data about how you use the website, what you buy, and how you respond to our adverts on other websites. Through the use of cookies or other similar technologies, we sometimes gather and share this information directly with our advertising partners.
If you wish to unsubsribe from targeted ads, you can do so with the following links:
- USAGE OF PERSONAL INFORMATION
We only use your personal data to provide our services to you, including: offering products for sale, processing payments, shipping and execution of your order, and keeping you informed of new products, services and offers.
- In accordance with the General Data Protection Regulation (“AVG”), if you are a resident of the European Economic Area (“EER”), we process your personal data on the basis of the following legal bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task that is performed in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the site, we keep your personal data for our records unless and until you ask us to delete this information. Please refer to the “Your rights” section below for more information about your right to erasure.
- AUTOMATIC DECISION-MAKING
If you are a resident of the EER, you have the right to object to processing solely on the basis of automated decision-making (including profiling), where that decision-making has legal consequences for you or otherwise has significant consequences for you. We participate in fully automated decision-making that has a legal or otherwise significant effect on the use of customer data. Our processor JouwWeb uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant impact on you. Services that contain elements of automated decision-making include:
Temporary list of IP addresses associated with repeated failed transactions. This ‘denylist’ will continue to exist for a small number of hours.
Temporary list of credit cards associated with IP addresses whose list has been declined. This denylist will remain for a small number of days.
- AVG
If you are a resident of the EER, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted. If you wish to exercise any of these rights, you are welcome to contact us through our e-mail system.
- COOKIES
Our online service uses functional, analytical and tracking cookies. Cookies are small files in which we can store information so that you do not have to fill it in all the time. But we can also see that you visit us again. We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements. You can disable the placing of cookies via your browser, but you will no longer be able to log in to our system. You can also delete all cookies placed by us or our partners via your browser. After logging in, our system will function correctly again.
- DO-NOT-TRACK
Please note that because there is no consistent understanding in the industry of how to respond to “Do Not Track” signals, we do not change our data collection and usage practices when we detect such a signal from your browser.
- CHANGES IN OUR PRIVACY POLICY
When our online service changes or legislation changes, we must of course also adjust the privacy statement. So always pay attention to the date above and regularly check if there are new versions. We will do our best to announce important changes separately.
If you have a question about our Privacy Policy, we suggest you submit it through our e-mail system.